Learning Objectives
- Identify current and emerging AI-enhanced digital technologies (Microsoft, Google, Canva) and summarise their implications for educational work, including sustainability and net-zero considerations. (K15)
- Explain the principles of productivity software (document creation, editing, data management, presentation) and demonstrate how AI enhances these functions across Microsoft 365 and Google Workspace. (K17)
- Apply AI-enabled productivity features to improve the quality, efficiency, and accessibility of digital content while identifying opportunities for continuous improvement. (K14, K17)
- Use initiative by selecting and applying suitable AI tools to solve realistic content-creation or communication challenges within their role, demonstrating independent problem-solving for stakeholder needs. (B2)
KSBs
Knowledge:
K14 – principles of continuous improvement within the context of the application and use of digital technologies and the benefits.
K15 – current and emerging digital technologies and the possible implications for work on a support desk including the impacts of digital technologies for climate change, sustainability and moving to net carbon zero.
K17– principles of productivity software applications used to create, update, edit, manage, and present data and information including how to support stakeholders in their use.
K20 – organisational approaches to incorporating different digital applications across business functions and the implications for their stakeholders.
Behaviours:
B2 – use own initiative when implementing digital technologies and finding solutions to stakeholder’s problems.
